Privacy policy

Last updated on Friday, 26 January 2024

We are convinced that the protection of your personal data is essential. Therefore, we would like to use this privacy statement to explain in a clear and transparent way how we handle personal data. We make every effort to ensure your privacy and therefore handle your personal data with the utmost care. Please read this privacy statement carefully as it contains all essential information about when, how and why Prismae collects, processes, shares and protects your personal information. This privacy notice is addressed to all persons from whom we receive this data, both directly and indirectly.

Prismae, located at Kortrijksesteenweg 842, 9000 Gent, is responsible for the processing of personal data as reflected in this privacy statement. If you have any additional questions after reviewing this privacy notice, please do not hesitate to contact us.

Contact details:

Address registered office: Prismae BV – Kortrijksesteenweg 842 - 9000 Gent.

Practice address: Prismae coaching & training - Kortrijksesteenweg 842 – 9000 Gent.

For questions regarding the collection and processing of your personal data, you can always contact Caroline Van der Avoort. She is Prismae's data protection officer and can be reached at caroline@prismae.be. Telephone: +32 478 82 11 21.

Personal data that we process:

Prismae processes your personal data because you use our services and/or because you provide it to us yourself. Privacy is very important to us and that is exactly why we collect as little personal data as possible.

Below is an overview of the personal data we process:

- identity data: for a personalised approach, it is important to note your name, first name and date of birth;

- contact data: so that we can contact you when necessary - for this we record your address, e-mail details and telephone number;

- professional data in the context of career guidance;

- data you voluntarily provide us with when asking for information, making an appointment, sending an enquiry, registering for a training course or workshop or entering into a collaboration.

In addition, we also collect data on the use, access or interaction of our website by means of cookies (Google Analytics) and/or similar technology. This data is not linked to the user database and is deleted after seven days.

We may also receive information about you from other sources, as well as from third parties such as partners with whom we jointly offer services or conduct marketing activities. The data we receive through third parties will be protected in the same way as described in this privacy policy.

Data Processing purposes:

Prismae collects and processes your personal data for the following purposes:

- In order for the sessions to take place safely (protection of vital interests of data subject);

- to handle your payment (legal obligation);

- to send you our newsletter and/or advertising folder (consent of the person concerned);

- to be able to call, write or e-mail you if this is necessary to perform our services. This is to provide you with documents, record appointments and so on (permission data subject);

- inform you about changes to our services and products (consent data subject);

- Prismae also processes personal data when we are legally obliged to do so, such as the data we need for our tax return (legal obligation).

We collect and process your personal data only to the extent absolutely necessary, but also in a way that allows us to provide you with a pleasant, efficient and good service.

How long we keep personal data:

Prismae will not keep your personal data for longer than strictly necessary to fulfil the purposes for which your data is collected. This means that we do not retain client and/or potential client data for longer than two years after the end of the last meeting (coaching session / intake / workshop/ training).

However, please note that certain data will be kept longer in order for us to comply with legal and accounting requirements, among other things. Naturally, the data will also be irrevocably deleted after this period.

Sharing personal data with third parties:

In order to process your personal data, we grant access to our employees. However, we guarantee a similar level of protection by making contractual obligations opposable to these employees and appointees, which are similar to this privacy policy.

The personal data you provide will not be sold to, nor shared with, third parties, except with regard to third-party suppliers who perform services such as web management and hosting, provision of training, processing of billing data and mail communication.

If Prismae is asked to disclose personal data in the context of legal proceedings, it will respond positively, but will provide only the strictly necessary and requested data.

Categories of recipients of personal data

In the context of career cheques, Prismae has to share some personal data with the VDAB and Yourcoach BVBA.

Prismae also uses the usual IT service providers (for mail, data storage, IT configurations...). Prismae takes measures so that these recipients respect your right to privacy.

Third countries

Prismae does not transfer any personal data or other information about you to organisations or individuals in third countries (countries and/or organisations outside the EEA).

Data, including personal data, will always be held and processed by Prismae within the European Union and more specifically within Belgium.

Retention and protection of your data

We take the processing of your personal data extremely seriously and try to take all appropriate and reasonable technical and organisational measures necessary to protect the collected (personal) data. We also want to prevent theft, misuse, unauthorised access, unwanted disclosure and unauthorised modification.

We thus regularly check our systems for possible security risks and attacks. Despite the fact that Prismae takes all appropriate measures to store and protect the (personal) data in its possession in a proper and efficient manner, we cannot fully guarantee the protection of any information in our possession. Should a breach occur, this will be responded to promptly and the relevant parties will be notified.

If you feel that your data is nevertheless not properly secured or there are indications of misuse, please contact us at caroline@prismae.be.

Cookies

By using our website, cookies may be placed on your hard disk of your device. These cookies ensure that the website works properly and of course offer you the necessary ease of use. For more information on the cookies used, please refer to our disclaimer. By agreeing after reading the disclaimer, you give permission to install the cookies.

Access, modify or delete data

You have the right to inspect the personal data we process at any time. You can have them corrected if they are incorrect or incomplete, have the data transferred, restrict their processing or have them deleted.

You can also object to the processing of your personal data. You also have the right to have us transfer the data you have provided to yourself or on your behalf to another party. We may ask you to identify yourself for this purpose before we can do so. If you have any questions about this, please contact us directly.

You can file an official complaint with the supervisory authority if you believe that Aikya has collected, processed or managed your personal data in a negligent manner that causes or has caused you (potential) damage.

Modification of privacy policy

If necessary, we may amend or update this privacy policy to reflect changes on the website and feedback from our users. If there are material changes to the way we use or process your personal data, we will notify you by forwarding a notice directly to you. We encourage you to read this privacy policy regularly for further information on how we use and protect your data. The last change occurred on 22/12/2023.